Noisy Clinic? Will Voice Activation Systems Really Work?

A global dental distributor asked me a very interesting question recently. He pointed out that with dental drills, music, phones, TVs and voices blaring, dental clinics can be loud. He wanted to know how effective SmartChart’s voice recognition was in such a noisy environment.

Excellent question, I acknowledged. In fact, I pointed to research that shows the average level of noise in a dental operatory is about 68 decibels. I told him I would get back to him with proof of SmartChart’s™ performance.

The next day, we acquired a professional-grade decibel reader and set up the extreme of a noisy clinic. We recorded a drill and pumped up the volume way beyond normal. We played music and had phones ringing and staff chatting in the background. And we positioned our new decibel reader right in the thick of it all. In the video, you can clearly see that the meter is registering up to 80 decibels and higher. To put that in perspective, if you were sitting in the front row of an orchestra, the noise level would be 90 to 100 decibels. We did the demo from start to finish in one cut without editing.

SmartChart’s™ voice recognition worked beautifully at a very high rate of over 99% accuracy. The distributor executives in Canada and the US were impressed, agreeing we went above and beyond to prove the strength of SmartChart’s™ voice recognition. This was no small feat, given the history of voice-activated charting systems that have failed because of their weak voice engines.